This Privacy Policy describes how Glotelligence Limited collects, uses, and discloses your information in connection with your use of our CRM solution ("Service"). We are committed to protecting the privacy of our users and ensuring the security of their data.
We collect information you provide directly when you use our Service. This may include:
- Contact Information: Name, email address, phone number, and company information.
- Usage Data: Information about your use of the Service, such as features accessed and data stored.
- We maintain separate databases for each client. Your client data remains isolated and is not used for our sales and marketing purposes.
- We do not access your client data unless explicitly directed by a court order.
- All client databases are encrypted at rest and can only be accessed by the client's hosting system.
- In our sandbox environments, we anonymize client data to protect privacy during testing.
We use the information we collect to:
- Provide, operate, and maintain the Service.
- Improve and personalize the Service.
- Communicate with you about the Service, including updates and announcements.
- Comply with legal and regulatory requirements.
We do not share or disclose your information with third parties except in the following limited circumstances:
- Service Providers: We may share your information with third-party service providers who help us operate and maintain the Service (e.g., data storage providers). These service providers are contractually obligated to protect your information and use it only for the purposes we specify. (Ex: we share your / entity name with the domain registrar if we are managing your domain name – ultimately letting them know the actual owner of your domain).
- Legal Requirements: We may disclose your information if we are required to do so by law or in the good faith belief that such disclosure is necessary to comply with legal process, protect our rights, or protect the safety of others.
We take reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic storage system is 100% secure. We cannot guarantee the security of your information.
You have certain rights regarding your information, including the right to:
- Access your information.
- Rectify inaccurate information.
- Request deletion of your information.
- Object to the processing of your information.
We will respond to your requests within a reasonable timeframe.
Our Service is not intended / targeted to be used by children (under the age of 18). We do not knowingly collect information from children / under 18. If you are a parent or guardian and you believe your child has provided us with information, please contact us. We will take steps to delete the information from our systems.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
If you have any questions about this Privacy Policy, please contact us at privacy@optimiser.com.
Published: 08/01/2022
Last update: 08/02/2024
Updates Approved: 09/05/2024